We ship worldwide. Delivery of orders is via courier. We are unable to deliver to post office boxes. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or product availability.
Shipping rates and delivery times:
Spain: Free shipping (2 - 4 business days)
All other EU countries: 15 EUR (5 - 7 business days)
Rest of the World: 40 EUR (8 - 10 business days)
When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.
We ship from our studio in Spain. Our prices include 21% VAT for products delivered within Europe. For any delivery destinations outside of Europe, you will not be charged this 21% VAT, however, you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of the delivery of your order.
If you have any queries regarding your order or shipping, please contact us at email@example.com and we endeavor to get back to you within 24 hours.
Our operating hours are Monday to Friday, from 10 am to 6 pm GMT.
RETURNS, EXCHANGE AND FAULTY ITEMS
You may return items sold by www.gabrielacoll.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached.
We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify us within 14 days of delivery. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer an exchange if there is a replacement available or we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for the return of the faulty item.
Our stock is produced in limited quantities so we suggest you enquire first prior to committing to any decision. We will not accept any returns without prior communication via email with a member of the Gabriela Coll team as outlined in the below terms.
RETURNS AND EXCHANGE PROCEDURE
1. Please email firstname.lastname@example.org in your email including your order number, name of the style(s) in question, and outline the reason for the return request.
2. We reserve the right to request photographic support for returns regarding faulty products before authorizing the return and the eventual charges for the shipment and import fees.
3. Once the written request is received email@example.com will forward a written confirmation to you.
4. In order to take advantage of your rights under this returns policy, we encourage you to send item/s by recorded delivery, to:
GABRIELA COLL GARMENTS
C/LLULL 53, ATIC 4
You will be responsible for paying postage costs associated with returns under this policy.