Terms of use

Customer Care
Monday to Friday 10:00 am to 7:00 pm (GMT + 1)
Email: info@gabrielacoll.com
Phone: +34 930 04 27 98

General terms and conditions
These terms apply to all users of the domains gabrielacoll.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Gabriela Coll Garments and visits to the site. Gabriela Coll Garments reserves the right to revise these terms and conditions.

Once you have placed an order, you will receive an email acknowledging the details of your order within 24 hours. If you do not receive this confirmation, please contact us at info@gabrielacoll.com.

All pieces are produced upon request. Generally, a minimum of 5 business days is needed to produce and send the product from the date on which the order is placed. Please check availability for each design since it can range from 5 to 10 business days, depending on the requested piece. Once the product is ready to be shipped, an email confirmation will be sent to your inbox.

Payment is due at the time of order. We currently only accept payments through Paypal,which accepts all major credit cards. You do not need a Paypal account to make a payment. Other payment methods (e.g., check, cash, electronic transfers) are not accepted at this time. If you have any questions, please do not hesitate to contact us at info@gabrielacoll.com.

Shipping information
We ship worldwide. Delivery of orders is via courier. We are unable to deliver to post office boxes. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or product availability.

Shipping options

Spain: Free shipping
All other EU countries: 20 eur
Rest of the World: 40 eur

Uncollected packages
Shipping costs for uncollected packages will not be paid by Gabriela Coll Garments.

Gabriela Coll Garments insures each purchase during its time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, signature by the third party is deemed to be sufficient proof of delivery and fulfillment by Gabriela Coll Garments.

Taxes & Duties
All taxes are included for EU countries. All other orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Customers ordering from outside the European Union will receive a 21% VAT discount on their order. This is applied at checkout once you have given your delivery details. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country to which the order is shipped.

Gabriela Coll Garments cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Returns and exchanges
Gabriela Coll Garments has a 14-day return policy. Any unwanted items must be shipped/postmarked within 14 days of receipt. We do not provide refunds. You can exchange your purchase for another size, a different product, or request a voucher.

Returning your purchase
For any garment or item return, please contact info@gabrielacoll.com prior to shipment. We will not accept any returns that are made without being contacted first. The cost of collecting and shipping shall be borne by the customer. Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
Please send the package to:
c/ de l´Esglesia, 4-10, 2f
08024 Barcelona

Items must be returned to us in perfect condition, otherwise they will not be accepted. Make sure all products are exactly as you received them, with the tag still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. Items should be returned in their original, undamaged packaging as this is considered part of the product. Additional duties and/or taxes will not be refunded.