Returns and exchanges
Gabriela Coll Garments has a 14-day return policy. Any unwanted items must be shipped/postmarked within 14 days of receipt. We do not provide refunds. You can exchange your purchase for another size, a different product, or request a voucher.
Returning your purchase
For any garment or item return, please contact firstname.lastname@example.org prior to shipment. We will not accept any returns that are made without being contacted first. The cost of collecting and shipping shall be borne by the customer. Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
Please send the package to:
GABRIELA COLL GARMENTS
c/ de l´Esglesia, 4-10, 2f
Items must be returned to us in perfect condition, otherwise they will not be accepted. Make sure all products are exactly as you received them, with the tag still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. Items should be returned in their original, undamaged packaging as this is considered part of the product. Additional duties and/or taxes will not be refunded.